Delivery and Returns

HOW DO I PLACE AN ORDER?

Simply choose what items you want and “add them to basket”.

HOW SOON DO YOU DISPATCH ORDERS?

Orders will be dispatched within 28 days and reach you within those 28 days, this is the case for most orders, however if there are any delays due to unforeseen circumstances, we will contact you as soon as we have been informed!

HOW MUCH IS SHIPPING?

Shipping is free for all Australian orders unless stated otherwise.

WHAT COUNTRIES DO YOU SHIP TO?

We currently only ship to Australia, unfortunately DHL cannot deliver to P.O. Boxes.

WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

No these charges are included in your price.

 

Carriers

Our shipping is currently serviced by DHL International.

CAN I TRACK MY DELIVERY?

Yes, when your item has been dispatched we will contact you with tracking details.

MY ORDER HAS NOT ARRIVED WITHIN THE SPECIFIED DELIVERY TIMES.

Please email us at direct@greenmasterdirect.com or phone us on 07 5449 9011 with your order details and we will investigate the status of your delivery.